Apple Stole My Music. No, Seriously.

This is absolutely terrifying.

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“The software is functioning as intended,” said Amber.
“Wait,” I asked, “so it’s supposed to delete my personal files from my internal hard drive without asking my permission?”
“Yes,” she replied.

Angry man crashing laptop Maybe I’m Not Pressing the Keys Hard Enough.

I had just explained to Amber that 122 GB of music files were missing from my laptop. I’d already visited the online forum, I said, and they were no help. Although several people had described problems similar to mine, they were all dismissed by condescending “gurus” who simply said that we had mislocated our files (I had the free drive space to prove that wasn’t the case) or that we must have accidentally deleted the files ourselves (we hadn’t). Amber explained that I should blow off these dismissive “solutions” offered online because Apple employees don’t officially use the forums—evidently, that honor is reserved for lost, frustrated people like me, and (at…

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2 responses to “Apple Stole My Music. No, Seriously.

  1. This is pretty bullshit of Apple, and I was just in an Apple Music-related discussion on Twitter that involved this story.

    I’m somewhat torn. It is pretty infuriating that Apple gets away with this. By subscribing the Apple Music, I suppose I’m complicit. Personally I haven’t lost anything (yet) because most of my music is backed up on external hard drives and I rarely use iTunes anyway. For my purposes I’ve found Apple Music pretty convenient, and now I’m kind of on the hook because as the author of that piece says, if you unsubscribe, you lose access to any music you’ve downloaded. So yeah, I could unsubscribe and then go buy copies of the couple dozen albums I’ve been listening to, I guess.

    I am bothered by this whole thing, though, so maybe I need to give it some more thought.

    • The part that creeps me out especially, as a musician, is having one’s own tracks deleted because Apple Music doesn’t think they should exist for whatever reason.

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